This place is awesome if you want to consolidate loans. Beware the application process is long and you will spend at least 2 hours of your time IN their office. A few things: 1) Their calls aren't recorded. If you get bad info from one agent there's no way to prove that agent needs additional training. 2) Any minor changes such as a due date change and/or account update must be done in the office. 3) Their office hours suck and they are "sometimes" there on the weekends. 4) Nina and Bill need to learn how to speak to people.
Bad customer customer service. Paid off loan 6 weeks ago and have to wait another 2 weeks to see if I get my title back... if I don't... I have to call them again!
That's all folks! I have been a loyal customer to OneMain for over 2 years and I can't wait until I am not binded to this terrible company!!!
My problem with One Main Financial isn't with the loans or the interest rate. It's with the customer service and the follow up after the loan is paid off. I used my car as collateral and they lost the title in the mail. After calling, they said they'd call me back and never did. I had to physically go to the office to get things settled. In the end, they gave me lien release papers so I could file for a replacement title myself. Also, on several occasions, I had to adjust the payment date and they didn't follow through.
Don't bother... These people will waste your time and only lend you money under their money hungry terms. No flexiblity or desire to provide good loans to hard working people
Awful place
Onemain Financial is a US Finance company based in Round Rock, Texas. Onemain Financial is located at 1401 S Interstate 35 #100, Round Rock, TX 78664, USA.
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