I can't believe I'm giving a USPS branch more than 1 star. I rarely even write Google reviews. But, the last half dozen or so times I've been to this location the staff has been so fast, friendly and competent I feel compelled to comment on exemplary service. I've been so surprised I decided just to ask them why their branch was so different than the others. They tactfully explained that they've got good management and like each other. I hope it stays that way, but part of me thinks a personnel change or two down the road I'll have to modify my review. But kudos to the folks who are there right now.
Lost packages, lost mail. When we do get a package is is shoved so hard in the box you cannot get it out. Receiving everyone else's mail but our own for months now. No one will answer the phone here, either. Customer service is terrible and they don't take you seriously. Opened case with national customer service. Zero stars if I could.
Worst customer experience ever. I was just trying to mail some documents and they were rude and tried to make you feel like an idiot, talking back and shoving my envelope back at me when I asked a simple question.
Today three of us were getting our mail and we all got mail that was not ours
Worst customer service I have ever had to deal with in my life. The workers are rude and have no idea what customer service actually means. I don't understand how they can get away with this??? Aren't they being monitored by someone?? Loring Pierce was extremely rude and when I was walking out she yells out loud in front of customers "oh my god!" As if annoyed with me because she didn't do her job correctly. Someone needs to monitor this branch closely. I've been trying to get my house key for two weeks now! Still don't have it. This is just too much. I wish I could give zero stars. How utterly disappointing.
United States Postal Service is a US Post Office based in Round Rock, Texas. United States Postal Service is located at 797 Sam Bass Rd, Round Rock, TX 78681, USA.
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