I had a horrible experience here today. I went for a thyroid biopsy. Initially I was treated well by the registration, the clerk at imaging and the ultrasound tech. My issue was with the Radiologist who was doing my biopsy. He came in and immediately told me that the biopsy my Doctor, an Endocrenologist ordered was not needed. Blatantly told me the nodules were only cyst and all benign. I have had these looked at by multiple specialist who confirmed they need biopsy and were nodules that are concerning. Along with me having severe symptoms and pain. When I questioned the Radiologist he implied that I wanted to have cancer and said "most people don't actually want cancer." He flat out told me they were benign, although the only way to truly know is by biopsy. He had no bedside manner and treated me very poorly as a patient. I have been suffering and was blown away at how I was treated today and that be refused to do the procedure. When I questioned him again he said, "well I can stick needles, I do it all day and would be happy to." I was shocked at how insensitive he was toward me and my situation. I'm disgusted at how I was treated today and I really hope nobody else in my situation would ever be treated this way. I will be sharing this with my friends and family in hopes they avoid this part of Scott and white. I usually go to Temple. I do not live local. I had to plan for this appointment. My insurance will be billed. This is the most absurd treatment to a patient I have ever experienced. I'm truly disappointed. It was a very demeaning experience for me and offensive. Not to mention total lack of care toward a patient. Care I didn't receive per my doctors orders!
Amazing staff and quality of service. We would have stayed except it turns out they are not in network with our insurance even though we called them to confirm and they said they would take care of everything and alert us if there were any issues with our insurance. Now we owe $14,000 in unforeseen medical bills, and we can't get anyone from the hospital's billing department to call us back. Horrible.
I am sitting in the Opthamology Department of the Scott & White clinic with my mother, and it sickens me watching the staff roll their eyes and make fun of these elderly patients behind their computer monitors, after speaking so rudely to them in response to legitimate questions! Well, I see you! You should be treating these people with respect. They are the reason you receive a paycheck, and they built a great community before your ungrateful, disrespectful, entitled self arrived here. This is disgusting!
Baylor Scott and White has good doctors. However, they have a terrible "insurance" system they run in house by incompetent people. I took my son to Dr. Berg for a medical visit months ago. They took my co-payment and that was that. However, SEVERAL MONTHS later I received a statement reporting that, in addition to my co-payment (and I have good insurance), they are charging me with a facility charge of $149 just because the Pediatrician is in the BSW facility. I can understand ER, but a standard Pediatrician visit? I disputed the charge and even filed a complaint with the Texas Attorney's General and the Department of Insurance. Sadly, I did not hear any response from them. I gave up and paid the facility charge last week. Today, I got a mail from a Collection Company for the same charge. Now I have to talk to BSW and the collection company about the possible negative effects on my credit, even though I already paid the silly facility charge. Just stay away, going to this healthcare system will only shorten your life span due to stress from their questionable billing practices. 0 stars.
If you are new in town and need a quick place to go 2 this place is okay. Just get ready for your appointment to be off, the doctor to lie about stuff if they feel like it, give you something in case you are dying and tell you to take stuff you've already taken that doesn't work. Find another doctor that actually cares QUICK.
The only good thing about this place is how quick you get in. I walked in for my appointment which was on a Wednesday. They then informed my that the appointment was on Thursday. I know I made the appointment for Wednesday due to me having work on Thursday and I doubled checked to make sure it was Wednesday before hanging up. No big deal they just counted me as a walk in. I still got in within 20 min. I explained my allergies were causing me breathing problems and the stuff they gave me in the past was not helping. The lady gave me a prescription for an inhaler which I did need for emergencies, but then told me there were no other options besides over the counter and when i explained i have tried it in the past and it didn't work other wise I wouldn't of come in. She told me there are no other options and just to try different brands (which I have tried). After the appointment I went home and called my sibling who has the same problem and they literally are currently on something I was asking for to help with the allergies. I also have taken something in the past so it didn't add up.
Scott White Clinic Round Rock 425 University is a US Doctor based in Round Rock, Texas. Scott White Clinic Round Rock 425 University is located at 425 University Blvd, Round Rock, TX 78665, USA.
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