So far there is very little good I can say about this location.
I'm sure its a great facility for knowledgeable, avid and healthy gym goers but I only was able to go once in 2 months due to health issues and scheduling the "free assessment" never happened because I needed early morning and the person they assigned me to was only available once in that time frame which didn't work for me. I was told I paid my 'last month' when I signed up but now (3 days after I canceled) I get an email saying they are going to charge me one more month and I can use the gym until September......BUT they took my key tag to get in....? My one time at the gym cost me $160 and countless emails trying to schedule an assessment...
Their equipment is good, Movie/cycling room is pretty cool too; however, the facility is absolutely filthy. I don't think they ever clean their machines. The entire building also smells like sweat. my advice to management is.. CLEAN, CLEAN, CLEAN. There is no excuse for how dirty the machines are.
3. I hurt my back last week and have now called 6 days in a row, multiple times a day to reschedule my appointment with my personal trainer there and have yet to receive a confirmation or even a call back. I most likely will be forced to pay for the session and told for the second time that it was my fault for not rescheduling sooner.
4. I have followed their diet to the letter, I have followed the workout program I was given to the letter and I have gained quite a bit of weight specifically in body fat, not muscle.
I love going to this gym especially since they have a media room. The gym is always clean and you always see staff walking around if you have questions. They also have a kid's room that have decent hours for child care assistance.
There are a billion other gyms in RR. Don't waste your time here.
1. Read your contracts super carefully, do not listen to what you're told you're signing.
Correction, they finally called me back to reschedule after 5 days of calling and 15 messages.
UPDATE: I went in to speak with someone about that final payment and Dorothy the General Manager was there. Long story short I still had to pay that last month but she was awesome! Gave me a new key tag, scheduled my assessment for a time I could actually go and it went great. It was a 1 hour interview/guided tour of the facility teaching me how to use the equipment best for me. Rethinking my membership.
5. Their machines are in working order though.
Be careful for what you're signing up for. I was lied to from the moment I signed up (saying I would have to manually renew it each month) to the moment I "cancelled" the membership. (I ended up being charged an entire extra month because I was told I could pay over the phone). Absolutely terrible. I went in person to get it cancelled and I'm STILL being charged for a gym where I don't even live, a month later!
2. Ask for quotes from different people, you will get different answers and always keep a copy of your paperwork.
Gold S Gym is a US Gym based in Round Rock, Texas. Gold S Gym is located at 2400 N Interstate 35 Frontage Rd, Round Rock, TX 78681, USA.
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