The worst EVER!!!!!. I bought a Rolex from them and less than a year later it had to go to the shop and be repaired. They even stiffed me for the bill. Another $1500..... NEVER again!!!!!! That on top of the $$$$$ the watch cost me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They SUCK!!!!!!!!!!!!! It took 7 months to finally get it back!!!!!!!!!!!!!
The manager here went above and beyond to try to help us. We bought a necklace in a different state before we moved here. It broke 3 times in the 4 months we owned it. This store was great about repairing it but it just kept breaking within a day of wearing it. So when we went in again the manager worked with us to get it replaced with a much better necklace for a great discount.
Terryl and Elise are amazing. The store has a bunch of new people but they go over and beyond for customer service. I bought a necklace from another kay in austin and they only cared about me until the sale was through. This store will go over and beyond for me even AFTER the purchase!
Kay Jewelers Outlet is a US Jewelry Store based in Round Rock, Texas. Kay Jewelers Outlet is located at 4401 N Interstate 35 Frontage Rd, Round Rock, TX 78664, USA.
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