We weren't greeted and the guy at the register really acted like my kids and I weren't even there. It was so weird! Finally, my son just started placing an order. This person made us feel like we had interrupted his entire day. He didnt say thanks or ANYTHING. We waited a very long time to get our food which was strange as we were the only people in the place! None of the tables were clean and there were dead bugs (crickets, flies...) On the ground and window sills. We like Bueno but will never go through that experience again.
Must be hard to find good help. Won't come back.
I don't know why I keep giving this location a chance. The food is inconsistent but the customer service is consistently bad. Today one the tacos on my platter was shaped like a "J". I let the guy know it would be difficult to eat like that and he took the whole platter and set off to the side while he made someone else's food. Then went to the back to reload his sour cream. He finally made another taco and threw the first in the trash and said "I never heard of that!"
This place is absolutely horrible. We waited in the drive thru at the speaker box with no one ahead of us for 6 minutes while the staff kept saying hold on. Then we decided maybe it would be faster if we went inside and when we did we stood at the counter for another 9 minutes with no one in front of us as well. The staff did not greet us nor try to take our order, but 4 of them had time to joke around and were very childish. So after 15 minutes of no service at all we left with no food. We will never go back again and we will let everyone know how crappy this establishment and it's staff really is.
I love to eat here, but wish they had one close by 183 North west area...
The beans had no seasoning in them they were very bland. My order was complete opposite of what I ordered. The good thing is the staff was a lot better than normal. The staff that I have experienced before acted like they hated the job and they were always talking to each other rather than helping customers.
Taco Bueno is a US Restaurant based in Round Rock, Texas. Taco Bueno is located at 1700 Palm Valley Blvd #850, Round Rock, TX 78664, USA.
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