The store was nice, good deals and good selection. I usually don't leave 1-2 star reviews, but in this case a small improvement could really do wonders.
Horrible experience the second time. I’ll start off with the first time experience since that at least deserves one star. I was shopping for a birthday gift for my mom.. great associates and bought her a very nice purse & wallet. Now my husband bought me a purse and within the 3rd day the strap became loose.. so I even carried less things because I loved the purse & didn’t want to complain. But within a week, the strap was holding on for dear life.. we went back to the MK outlet store. Today around 7:40pm. The manger was very rude, and she was on the phone. She asked what the problem was I told her the strap is holding on to dear life and laughed. She looked very rude, and starred at my bag for 2 minutes. Said okay we can exchange it for the same one, you must have a lot of weight in it. First of all, I barely had any weight in it to begin with. The bag is a large size.. it should be sturdy enough to hold enough weight. Then she said we’ve sold over blah blah amount of this bag and never has someone come to complain. Well ma’am I’m the first one to complain. Then they didn’t have the same color or the design with the MK logo she told me to get one that didn’t look the same. First of you should of let me exchange it for a purse with an even amount and sturdy straps. Worst experience ever. Most likely will not return. Any shopping I do for MK will be at the Domain.
I even had to blatantly say after a while, and after a lot of un-necessry input ("I love that color," "this one is really popular,") that I really just needed a few minutes to think on my own but appreciated the 'assistance'. At that point she did one, 15 second lap around the store, and came right back to me - "how you doing?"
Ended up going to the domain and getting one instead.
I called to get help with a item i wanted to purchase and the lady on the phone was short with me and didn't wanted to help me over phone, she just keep repeating herself " just visit a store and we be able to help" umm all i wanted was to know one thing and she didnt even try to help. Rude and horrible customer service
They would have gotten 4-5 stars (as well as a sale) had it not been for the hovering associate that stalked me throughout the store. I had a teeny purse with me, and was dressed for church, so I dont think I came off as a shoplifter that needed special attention. Maybe she was just super bored, but still. It was to the point that I just wanted out of there more than a new purse.
With each other. Was as if I was shopping online. Customer service sucked. Horrible experience.
She literally did not leave my side for one second. I'm talking actually coming over my shoulder and giving her 2 cents on what I was looking at.
Spent about 20 minutes in this store without even a single hello, not even an acknowledgment, the guy and 2 ladies working the floor would walk past us as if we were not even there, as they joked and held conversations
Carter gave me and my wife excellent service! bought another bag and wallet. thanks
First she asked if I needed any help, and I said I was fine but would let her know if I did.
It was truly just aggravating by then, and not at all helpful.
Michael Kors Outlet is a US Shoe Store based in Round Rock, Texas. Michael Kors Outlet is located at 4401 N Interstate Hwy 35 Suite 760, Round Rock, TX 78664, USA.
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